Important Notice:
1. Deco02 is NOT a standalone product!!!
- This device must be connected to a computer to work. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later.
2. About the Product Surface
- Electronics products often come with protective covers(plastic layer) to avoid damages to the surface from hand grease, scratches, etc. If there are any air bubble or light scratches when you first get the tablet, please do not misunderstand it have been used, just need to remove the protective covers(plastic layer) before application.
3. Connection Tips
- Your computer needs to have USB Type-A port for the connection. Please confirm the USB Cable completely plug into your computer.
- If your computer only have Type-c ports, you need an adapter for the connection.
- Other Tips: After connecting all the cables in the correct places, please wait about 30s~1min to make the USB Hardware driver loaded successfully.
4. Driver Download and Installation Tips
- Driver Download: Our driver will be regularly updated, so please go to our official web to download the newest driver, and install it on your computer.
4.1 Before Driver Installation:
- Please Remove Other Brand’s Driver from your computer and reboot before installing the XP-PEN’s driver, or there will driver conflict problems.
4.2 For Windows Users:
- Please close all drawing program and run the driver as Administrator when installing the driver. (IMPORTANT)
4.3 For Mac Mojave (10.14) Users:
- If your operating system is the newest Mojave 10.14, please Add the “PenTabletSetting” into the whitelist first after installed the driver on your computer.
5. XP-PEN Provides Lifetime Technical Support on all Our Drawing Pen Tablets/Displays
- When you have problems with the use of the Deco02, please checks the Quick Guide, search XP-Pen online to find a way to us for further assistance, we are always standing by to help!